Maximise your solution
To help you to fulfill and maximize the potential of your solution we have created a number of additional services.
Our services
Extra
Services we provide outside of your support package: Creation of new databases Restoration of databases Data Transfer Workbench (DTW) tasks New client installs Creation or editing of UDFs Creation of queries and alerts- Short ‘how-to’ sessions Guidance on non-SAP issues, impacting SAP, where we have the knowledge Rectification of issues caused by user error Short-term out of hours support
Tech
Predefined package of regular system checks & procedures (HANA or SQL), monthly or bi-monthly: Check if back-ups are running Check if space is adequate Check that there are no CPU ‘red flags’ Check that the Remote Support Platform (RSP) is working correctly Run the SAP productive database health check task Monitor and upgrade RSP to a relevant release, if required Check email error notifications on Linux box (HANA Specific) Review the support log
Interligence
Use our Business Intelligence services to understand your data By using the information in your system, Teraisoft can develop or teach you to create your own analysis and reporting, including: Building simple or sophisticated reports Generating dashboards or real-time analysis Creating and setting up a cockpit Customised Crystal or Sharperlight reports
Training
Use our multi-tier training package to up-skill your team From new starter training to super user masterclasses, Teraisoft can provide comprehensive training packages to meet your needs (small or large), as your business develops. We offer: Individual or team training Online or on-site training Flexible timing Customised content Hour sessions or super user masterclasses
Complete Care
Roll up the cost of your solution with quarterly set payments Includes: Patch upgrades Version upgrades to keep your system current Annual gap analysis Monthly call log review Annual maintenance Support – SAP & B1 Apps